🎄HOLIDAY SEASON INFO🎄
Please be patient with us as we take it a little easier over the holiday season. It may take us a few business days to dispatch your order at this time. We are trying to keep the public holidays and weekends for our family at the moment so emails may take a few days to respond to as well. For anything urgent please text me (Kassie) on 0413528804.
We ship via Australia Post - you can check for any shipping updates with them here.
Australia:
Standard shipping $9.50
Express shipping $19.50
Milk and Poppy offers free shipping in Australia on orders over $250AUD
New Zealand:
Calculated at checkout
Free shipping on orders over $300AUD.
Worldwide:
Calculated at checkout
Free shipping on orders over $300AUD world wide.
More info:
We process orders within 1-2 days. Shipping times are by standard post and may take up to 14 business days world wide.
During sale periods please expect dispatch delays. We have an option in the cart to select express dispatch during these busy periods. This is to dispatch your orders within 24 hours.
Express shipping is also available at checkout.
Free local pickup
Available at checkout. We are located in at Unit 8, 45 Sandringham Ave, Thornton, NSW Australia. Please get in contact with us (or we will soon be in contact with you) to arrange a pickup time once you have placed your order.
A few more details
Milk & Poppy is committed to offering you the best shipping options, no matter where you live. Every day, we deliver to customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
-
Processing time: Order verification, tailoring, quality check and packaging. All orders are sent for dispatch within 24-48 hours after the order is placed. Unless during a sale period. Dispatch can be delayed during times of high order volume.
- Shipping time: This refers to the time it takes for items to be shipped from us to the destination. We are located in Australia and currently working to provide faster international shipping. International delivery can take approximately 15–30 business days. Domestic shipping can take up to 5-10 business days.
All our items are hand picked and carefully quality checked before we send them to you. We are located in Australia, so please be patient as we work towards our goal of fast international shipping. And for our fellow Aussies - as you know, we're not a densely populated country. This unfortunately means shipping can sometimes take a while. Milk & Poppy is located in Thornton in the Hunter Valley of NSW. We really try to get your order to you as quick as we possibly can. If you're looking for a quicker delivery, express shipping is available at checkout.
Our commitment is to keep you updated with parcel tracking so you'll always know where your parcel is and when it will arrive.
Please know we are are a small family business and all of your orders are packed by mums and dads - so sometimes things out of our control can pop up (sickness etc.) We strive to provide the best customer service ever, including speedy dispatch, but sometimes things go wrong. We will always try to communicate delays the best that we can and we are always available for you to ask us questions about your order. Thank you for supporting my small Australian biz - Kassie 🧡